Shipping and Return Policy

All exchanges and refunds for unopened items must be made within 30 days of purchase with receipt.
If you are without a receipt or it has exceeded 30 days, and you have an issue with your purchase, please contact us; we would be pleased to assist you.
If you have an issue with an online purchase, please email us at or give us a call at (604) 248-6999. 

Gift cards are non-refundable.
Please note we provide physical gift cards for in-store use and online gift cards for website use.


Di Oliva offers fast, free shipping!! 
Orders over $60 ship free
Orders under $60 ship for $10.00
We ship Canada Post using their Expedited Parcel service.  We request Canada Post to "Leave at Door" such that you do not need to travel to a post office to pick up your package.  Should this cause any issues on your end, please email us as at  as soon as possible so we can make the adjustment before the parcel leaves our store.  If you live in an apartment building, please ensure the buzzer number is included with your address. Thank you!
Orders placed before 2pm MST on a business day are usually shipped the same day. Orders placed after 2pm MST or on a weekend or holiday are usually shipped the next business day.  Tracking information is emailed as soon as your order ships.